As a digital solution product deployed to serve the construction of digital government, the VNPT-1022 - a multi-channel petition processing and interactive solution has been promoting its maximum effectiveness with special features and features.

VNPT-1022 is a software built to serve state agencies and business organizations which receive and deal with complaints as well as answer people's questions quickly and accurately.

VNPT-1022’s main feature is to support people to send complaints and answer questions through many channels such as portal 1022; Smartbot (web, zalo, facebook); Telephone exchange; Citizen App; Videocall; Callbot; Email...

The software was created to minimize the time, simplify the process of receiving and processing complaints, creating an effective means of connection between the people and the government. In addition, the software is also a channel to provide information to support people in asking for help during the epidemic season.