VNPT has actively built plans to prevent spam calls to protect users. Based on data on call behavior, characteristics (exploited information is not private information of the user), phone number code is not in accordance with international standards, and at the same time applies techniques prediction calculation on big data infrastructure (Big Data), Machine learning, Artificial Intelligence (AI) to all on-net and off-net calls, VNPT determines whether subscribers distribute spam calls or scam and blocks them in real time.

In addition, VNPT always pays attention to users’ need to raise their awareness of the course of actions when listening to and answering strange phone numbers calling from abroad including not providing personal information, especially related information. to your bank account, personal password as required by phone, to avoid unfortunate damage that may occur.

Reportedly recently, the Telecommunications Department has issued document No. 2568 / CVT-TNTK, asking telecommunications businesses to use technical measures to block calls to harass consumers.