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The customer care solution of VNPT - VCC is a product which can meet the demand of the integration of diversified functions and it is also easy for enterprises to deploy …
The VNPT Cloud Contact Center (VCC) is a multi-channel integrated customer care solution. It means that VCC integrates a lot of communication and custome care channels of enterprises including Calls, Email, Live Chat, SMS and Facebook into a system which operates inbound and outbound. Thanks to the flexible optimization of calling and listening on the call centers, VCC help save the telephone charges compared to the traditional call centers.
Recently, the VCC solution has been honoured at 2020 Asia-Pacific Stevie Awards with the Bronze Award in the category of Management and Application of Technology in Telecoms. This award has affirmed the quality and the preeminence of the VCC solution.
